Conceal Network
Conceal Help Desk

Hello, how can we help?

Submit a ticket
Submit a new issue to a department
View existing tickets
View tickets you submitted in the past

Knowledgebase

  • Top articles
  • Latest articles
How to add the BSC Mainnet to MetaMask

Category: MetaMask

Overview By default, Metamask supports the Ethereum mainnet and some testnets. In order to use Metamask with dapps running on the Binance Smart Chain (BSC), we need to add this network manually to ...

17,578
(46)
I Don't Have MATIC to Pay for the Gas Fees, please help!

Category: Bridge

OK, probably when you clicked on the swap button a transaction confirmation pop-up showed telling you you don't have enough MATIC for the transaction. Don't panic! Just go to this faucet website and c...

1,344
(8)
Premine

Category: Premine

Our community premine is 6% of the maximum supply. The 12M of community funds were locked over a 5 year period. Every quarter (3 months), a deposit of 400  ₡CCX is released to cover operation expense...

338
(13)
How to add the Polygon Mainnet to MetaMask

Category: MetaMask

Overview By default, Metamask supports the Ethereum mainnet and some testnets. In order to use Metamask with dapps running on Polygon (MATIC), we need to add this network manually to MetaMask. This...

265
(8)
(Windows) Desktop GUI Wallet size is too big, I can't see anything.

Category: Desktop

In the Windows version of the Desktop GUI Wallet, you may experience an issue on certain PC setups with size scaling in which the wallet will not scale correctly with your monitor's high or low DPI re...

98
(5)
I cannot send/receive any messages in Conceal Live, what's wrong?

Category: Conceal Live

There is a common bug in relation to the DHT Proxy setting in Conceal Live that will prevent users from receiving messages from one another on the Android app. In order to solve this issue simply tap ...

171
(6)
View entire Knowledgebase